Customer Success and Sales Manager Job at Terrapin Lawn Care LLC, Palmetto, FL

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  • Terrapin Lawn Care LLC
  • Palmetto, FL

Job Description

Customer Success amp; Sales Manager

Primary Responsibilities:

  • Answer inbound sales inquiries and convert leads into customers.
  • Build estimates and follow up on outstanding proposals.
  • Maintain relationships with existing customers.
  • Handle customer concerns and ensure a five-star experience.
  • Identify opportunities to upsell additional services (termite, mosquito, irrigation, aeration, tree amp; shrub, etc.).
  • Monitor customer retention and reduce cancellations.
  • Coordinate with operations to ensure services are completed successfully.
  • Help grow both residential and commercial accounts.

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